System Analyst IT

Company: Johnson Service Group
Location: Wilmington
Posted on: April 10, 2025

Job Description:

Johnson Service Group (JSG) is currently looking for a Systems Analyst IT. This is a contract opportunity with a world leading chemical manufacturer located in Wilmington DE.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Pay $37.00/hour

Job Description
The IT Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the Manufacturing site organization to provide IT services and enable the implementation and support of both IT and Manufacturing projects. This role will cover two site locations in the Wilmington, Delaware area (5-mile distance between locations). Travel between the two locations will be expected and will fluctuate week by week.

Responsibilities

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
Monitors open support requests for accuracy, urgency, and problem resolution
Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMS and other
Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response


Required Qualifications

"Understand" Safe Work Permit process
Strong knowledge of Windows platforms: Windows 10, Windows 11,
Strong knowledge of networking concepts such as TCP/IP protocols
Handson knowledge of HP, Xerox, Ricoh, Zebra printers and copiers

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Allen Mudalel (610) 828-7356 amudalel@jsginc.com

515 Grove St. Suite 3G --- Haddon Heights, NJ 08035 --- jsginc.com

Keywords: Johnson Service Group, Harrisburg , System Analyst IT, Professions , Wilmington, Pennsylvania