Incident Manager I

Company: Innova
Location: Reston
Posted on: April 24, 2025

Job Description:

Innova Solutions has a client that is immediately hiring for an Incident Manager.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Position type: Full Time, Contract
Duration: 12 Months
Location: Reston, VA (5 days onsite/week )

As an Incident Manager, you will be responsible for
Closely coordinate with Command Center Incident Managers and Incident Analyst to manage incidents
Experienced with basic Incident Management process
Eyes on glass monitoring the Command Center mailbox and MS-Teams Chats
Ownership and use of the MS-Teams conference lines for triage and follow up calls
Responding for assigning MS-Teams conference bridges and joining incident calls
Coordinating technical resources during incident calls to expedite recovery and minimize impact to external customers and internal users
Paging of resources and groups as requested for incident triage calls using tools like xMatters, Everbridge et
Understanding of Incident Escalation process
Ability to provide high level incident details to senior stakeholders
Experience with ticketing system e.g. MyServices, JIRA
Managing incident data using tools like SharePoint, Confluence
Experience in managing Helpline numbers
Experience in working in shifts, weekends, and holidays to support incident calls
On occasions, managing non-critical incident calls to drive resolution
Ability to write clean and concise incident reports
May participate in Change Request implementations for planned maintenance or upgrade events to page out technical resources or to communicate status updates
Ability to manage multiple tasks while effectively focusing on priority issues
Demonstrates high stress tolerance and strong time management skill


The ideal candidate will have -
Experience in infrastructure and application monitoring using tools e.g. Catchpoint, Dynatrace, SolarWinds, Splunk etc.
Understanding of Unix, Linux and databases
Understanding of AWS Cloud infrastructure and applications
Experience with monitoring Cloud applications on AWS, Azure or Google Cloud
AWS certified



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Satpal Sharma
470-851-2656
Satpal.sharma@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $40 - $42/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications


Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Harrisburg , Incident Manager I, Executive , Reston, Pennsylvania