National Support Manager - Mass Spectrometry

Company: F. Hoffmann-La Roche Gruppe
Location: Washington
Posted on: April 22, 2025

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionNational Support Manager - Mass SpectrometryA healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.The Opportunity:We are building a Mass Spectrometry squad, who will support our groundbreaking Mass Spectrometry instrumentation. As a leader, you'll play a pivotal role in shaping and developing this team, fostering a culture of servant leadership, autonomy, and continuous improvement. This role requires a strategic mindset, with a focus on team development, driving process improvement, and empowering individuals to perform at their best.As a National Support Manager, you will:

• Lead with a strong stakeholder management approach by implementing and tracking key performance metrics to measure success, drive accountability, and determine when to advocate for investment or optimize resources.
• Oversee technical and support teams delivering instrument installation, implementation, evaluation, and customer training, while driving business growth and achieving financial goals.
• Support senior leadership in departmental operations by managing staff, budgets, and resources. Drive results through planning, achieving goals, and overseeing all employment decisions, including hiring, training, and performance management.
• Ensure proper record-keeping, schedule responses to critical situations, and collaborate with design teams to resolve technical issues.
• Provide top-tier customer service by anticipating client needs, resolving concerns efficiently, and ensuring a seamless experience that fosters long-term satisfaction and loyalty.
• Lead and drive impactful process improvement initiatives to enhance efficiency and effectiveness.This is a field-based role - the territory is the United States. Ideal candidate to live within 50 miles of a metropolitan airport. Availability to travel nationwide up to 75%. This includes global travel.Who You Are:
  • Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent education and work experience.
  • 3 years of experience in clinical laboratory, health environment or diagnostics industry.
  • 1 year of previous management or supervisory experience, or demonstrated leadership skills.Preferred Requirements:
    • A strong people leader with a passion for developing and empowering individuals.
    • An experienced people leader adept at managing teams through complex customer interactions, demonstrating effective problem-solving to resolve challenging situations and ensure positive outcomes.
    • Ability to learn Roche product lines, equipment, products and/or systems, specifically Mass Spectrometry experience.
    • Master's Degree, or 5+ years of prior leadership experience.Relocation benefits are not available for this job posting.The expected salary range for this position based on the primary location of Indiana is 119,600.00 - 222,200.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .
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Keywords: F. Hoffmann-La Roche Gruppe, Harrisburg , National Support Manager - Mass Spectrometry, Executive , Washington, Pennsylvania