Comcast Cybersecurity: Manager, Cyber Operations
Company: Comcast Corporation
Location: Philadelphia
Posted on: October 16, 2024
Job Description:
Make your mark at Comcast -- a Fortune 30 global media and
technology company. From the connectivity and platforms we provide,
to the content and experiences we create, we reach hundreds of
millions of customers, viewers, and guests worldwide. Become part
of our award-winning technology team that turns big ideas into
cutting-edge products, platforms, and solutions that our customers
love. We create space to innovate, and we recognize, reward, and
invest in your ideas, while ensuring you can proudly bring your
authentic self to the workplace. Join us. You'll do the best work
of your career right here at Comcast. (In most cases, Comcast
prefers to have employees on-site collaborating unless the team has
been designated as virtual due to the nature of their work. If a
position is listed with both office locations and virtual
offerings, Comcast may be willing to consider candidates who live
greater than 100 miles from the office for the remote option.)Job
SummaryDo you enjoy problem solving, implementing processes and
driving change? Do you want to be part of a mission-driven cyber
security culture with opportunities for innovation and personal
development?
If yes, we want to hear from you!
IN THIS ROLE
We are looking for an individual who thrives in a fast-paced
environment, is curious by nature, and enjoys solving problems. You
will be responsible for a team that ensures the right processes and
tools are in place to support both Cyber Security Operations
activities and Cyber Fraud Operations activities. This is an
on-sight role in our world-class Philadelphia Campus.Job
DescriptionWhat you will do:
- Lead and oversee a team on mostly program managers, ensuring
they possess the necessary resources and support to achieve their
objectives
- Initiate and drive risk reduction programs for areas related to
both cyber security and cyber fraud. -
- Develop and implement strategies to improve operational
efficiency and effectiveness
- Work with cross-functional teams to ensure that workflow tools
are aligned with the company's overall business goals
- Identify and implement new technologies to improve workflow
processes and tools
- Monitor and report on operational metrics
- Foster collaboration and teamwork within the team and across
the organization
- Assist - on an ad-hoc basis - in the timely response of major
cyber security and cyber fraud incidents (note: this may involve
off-hours work, including holidays)What you should possess:
- 5+ years of experience managing key programs and projects,
preferably within cyber, fraud, customer service or information
technology
- 5+ years broad experience in an IT - related operational
support role
- Fundamental experience with ITIL practices (ITIL Certified v4
foundations preferred)
- Proven record (conference talks, published whitepapers, etc.)
of using ITIL practices to drive organizational change
- Experience developing and maintaining policies, procedures,
standards, and guidelines
- Solid understanding IT infrastructure and applications
operations
- Experience with enterprise level service management tools
(e.g., CRM, CMS, CCaaS, etc.) preferred
- Highly proficient interpersonal skills and consistent track
record facing off with senior business/technology partners
- Highly organized presentation, and customer service skills
- Ability to plan, prioritize and drive issues, tasks, and
deliverables from concept to closure
- Creative thinker who challenges the status quo --- Demonstrates
the ability to stay current with the latest AI trends and
technologies and effectively apply them to solve real-world
business challenges a plus
- Experience with CyberSecurity Functions (such as Insider
Threat) and CyberFraud Functions (such as password resets) a
plusWhat you can expect:
- A cool and casual work environment
- A chance to showcase your skills to executives throughout the
Comcast TPX Organization - - -
- A culture of innovation and continuous learning - -
- Training, support, and feedback to expand and evolve your
expertise -
- Opportunities to impact the security posture of Comcast
products in millions of homes and businessesEmployees at all levels
are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.About Our Perks & Benefits:We are determined to
create an environment where our employees feel valued, understand
our business goals, and are motivated.Here's a look at just some of
the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare
resources, pet insurance, and more, Comcast supports you at all
life stages.
- Courtesy Services - We offer all of our full-time employees in
serviceable areas discounted digital TV and internet.
- Discounted tickets for Universal Resorts, and free tickets to
our Universal theme parks!
- To learn more please visit: Reasonable AccommodationWe will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview
process, perform essential job functions, and receive other
benefits and privileges of employment. Please contact us to request
accommodation.Comcast is an EOE/Veterans/Disabled/LGBT
employer.Disclaimer:This information has been designed to indicate
the general nature and level of work performed by employees in this
role. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities, and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.Skills:Strategic Objectives; Strategy
Implementation; Operational Efficiency; Information Technology
Infrastructure Library (ITIL); Results-Oriented; Personal
Initiative; Emerging TechnologiesAdditionally, Comcast provides
best-in-class Benefits to eligible employees. We believe that
benefits should connect you to the support you need when it matters
most, and should help you care for those who matter most. That's
why we provide an array of options, expert guidance and always-on
tools, that are personalized to meet the needs of your reality - to
help support you physically, financially and emotionally through
the big milestones and in your everyday life. Please visit the on
our careers site for more details.EducationBachelor's DegreeWhile
possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
experience.Relevant Work Experience5-7 Years
Keywords: Comcast Corporation, Harrisburg , Comcast Cybersecurity: Manager, Cyber Operations, Executive , Philadelphia, Pennsylvania
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