Manager, AI Experiences
Company: Comcast Corporation
Location: Philadelphia
Posted on: October 1, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryAre you ready
to shape the future of AI-powered products? We're looking for a
visionary Manager, AI Experiences to join the Digital Experience &
Platforms team who can define cutting-edge experiences and
prioritize feature development to deliver innovative experiences
for our customers. You'll identify opportunities to enhance our
unassisted products, translate them into compelling experience
requirements, track development progress, and monitor success as we
take our AI-powered products to market. You'll manage day-to-day
operations, set priorities, guide execution, and operationalize
successful experiences, all while working closely with project
teams to refine requirements and ensure seamless delivery. This
hybrid role is based in Philadelphia, PA. Join us and be part of a
team that's pushing the boundaries of AI and creating seamless,
innovative experiences for our customers! ?Job DescriptionKey
Responsibilities
- Business and Experience Requirements: Transform business needs
into AI-driven experience and platform requirements.
- Product Development: Define and prioritize AI-centric product
requirements to deliver outstanding experiences and increase
unassisted activity to move the business forward.
- Cross-Functional Collaboration: Collaborate with internal and
external teams to understand business and user needs, refining
requirements at a feature level.
- Opportunity Identification: Discover new opportunities to
support key DXP KPIs and action on a long-term vision for AI-driven
experiences and platforms. Plan and prioritize the product feature
backlog, ensuring alignment with business value and ROI.
- Data, Reporting, Analytics: Engage with BI teams to support a
reporting structure to track customer behavior and ensure data
transparency, efficacy and quality. Ensure reporting aligns with
the plan of record (POR) and can be used to educate scaling of
successful trials. Monitor deployments and effectively communicate
impact on both customer and business KPI's.
- Design: Refine UI and UX designs based on MVP requirements and
intended use cases.
- Product Launch: Work closely with platforms and development
teams to support implementation and launch plans.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Inquiry Management - Accountable for information requests
related to the product from internal and external
stakeholders.
- Consistent exercise of independent judgment and discretion in
matters of significance.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.Qualifications
- Preferred Tool/Software Knowledge: Previous AI experience (or
interest), Quantum Metrics, Adobe Suite, Microsoft Suite,
Smartsheet, Confluence, Jira, Figma.
- Proven Experience: Demonstrated success in product management
or adjacent role, with a track record of defining and delivering
innovative products.
- Strategic and Tactical Thinking: Ability to translate business
objectives and user needs into clear product requirements and
actionable user stories. Excellent Communication, Collaboration and
Presentation Skills: Strong skills in working effectively across
different functions and levels of the organization.
- Adaptability and Generalist Mindset: Ability to excel across
various functions within the product lifecycle, with a passion for
continuous improvement and innovation. Act as a generalist for
stakeholders - if you don't know the answer, help them find someone
who does.Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience think and act in ways that put our
customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System a way of working
that brings more employee and customer feedback into the company by
joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer: This information has been designed to
indicate the general nature and level of work performed by
employees in this role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications.Comcast is proud to be an equal
opportunity workplace. We will consider all qualified applicants
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
veteran status, genetic information, or any other basis protected
by applicable law.Skills:Strategic Objectives; Innovation;
Teamwork; CommunicationAdditionally, Comcast provides best-in-class
Benefits to eligible employees. We believe that benefits should
connect you to the support you need when it matters most, and
should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools,
that are personalized to meet the needs of your reality - to help
support you physically, financially and emotionally through the big
milestones and in your everyday life. Please visit the on our
careers site for more details.EducationBachelor's DegreeWhile
possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
experience.Relevant Work Experience5-7 Years
Keywords: Comcast Corporation, Harrisburg , Manager, AI Experiences, Executive , Philadelphia, Pennsylvania
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